How to Get Help

Official form of communication:
The IT Service Desk is IT's official form of communication with the GMC community. To provide timely and efficient service, all contact with IT support staff must originate from the Service Desk. Three ways to communicate with IT:
1. E-mail: it@gmc.edu
2. Call: 215-646-7300 extension 444
3. Visit: The IT Service Desk at St. Bernard Hall Lower Level
IT Service Desk Business Hours:

Monday to Thursday

8:00am to 6:00pm

Friday

8:00am to 4:00pm

Closed on weekends and holidays

IT Service Desk Extended Support Hours

*Limited phone support for account access issues and escalation of other work orders to next business day.

Monday to Thursday

6:00pm to Midnight

Fridays

4:00pm to Midnight

Weekends and Holidays

8:00am to Midnight

Announcements

To the Adobe Connect Community of Instructors

Please be advised that Adobe Connect will undergo a routine system maintenance on Friday, May 11, 2012 between 5:00 PM- 6:00 PM EDT

During the maintenance window the Adobe Connect system may be intermittently unavailable.

For additional information, please contact IT Services at it@gmc.edu or x-444

IT Service Desk Hours of Operation

IT Service Desk	Monday-Thursday	Friday	Weekends and Holidays
Business Hours	8:00am to 6:00pm	8:00am to 4:00pm	Closed
Extended Support Hours*	6:00pm to 12 midnight	4:00pm to 12 midnight	8:00am to 12 midnight

* Limited phone support for access issues and escalation of other work requests to next business day.