The IT Service Desk is ITS's main point of contact for technical support issues. The IT Service Desk is designed to resolve small and urgent technical support issues and provide information, otherwise IT Service Desk staff will assign a tracking number to your request and route it to the appropriate ITS department.To provide timely and efficient service, all contact with ITS support staff must originate from the IT Service Desk.
ITS provides technical support in a number of ways:
Visit: The IT Service Desk at St. Bernard Hall Lower Level
Monday - Thursday - 8:00 a. m. - 6:00 p. m.
Friday - 8:00 a.m. - 4:00 .p.m.
IT Service Desk Extended
Support Hours: provides limited phone support for account access issues and escalation of other work orders to next business day.
Monday - Thursday 6:00 p.m. to midnight
Friday 4:00 p.m to midnight
Weekends and Holidays 24/7 support
IT Projects:
Long-term projects and ITS planning requires a user to submit an online project request. Projects are reviewed weekly and assigned to ITS staff. The assigned project manager will follow up and gather information about the request. If the project is approved it will be placed on the ITS project schedule. To submit a project request please email: it@gmc.edu
Online Information
ITS is continually creating online resources for many commonly used Gwynedd-Mercy College online applications. The online resources include how-to information and step-by-step screen shots. Browsing these support pages is ussually the fastest way to find the answer to a question or the resolution to an issue.
Online support information is available at the following Web addresses:
