A phone system issue affecting incoming calls from outside Gwynedd Mercy University main campus was detected by our technicians yesterday, 12/03/2013. This issue is now resolved. All incoming phone calls are now coming through.
Please contact the IT Service Desk at 215.646.7300 ext. 21444 or email firstname.lastname@example.org if you have further questions.
IT department announces Windows 7 upgrade project. All computers currently running Windows XP will be upgraded to Windows 7 in the coming weeks. The IT department will contact Windows XP users individually to make arrangements starting Monday, December 9, 2013.
If you have any questions please contact the IT Service desk at 215.646.7300 ext. 21444 or email email@example.com
A phone system issue affecting incoming calls from outside Gwynedd Mercy University main campus was detected by our technicians. We are in contact with the phone system vendor to address this issue. Expect outside phone calls to be dropped as we continue maintenance on this system. Please check back regularly for systems updates.
Please call 215.646.7300 ext. 21444 or email firstname.lastname@example.org if you have further questions.
About Information Technology
Institutional Technology Services provides support, systems and services for the Gwynedd-Mercy College community and associated constituents. ITS is guided by two primary objectives: 1) Enterprise systems infrastructure must operate correctly and efficiently at all times. 2) Continually develop and enhance IT to ensure it remains aligned with evolving business strategy.
How to Get Help
Official form of communication:
The IT Service Desk is IT's official form of communication with the Gwynedd Mercy University community. To provide timely and efficient service, all contact with IT support staff must originate from the Service Desk. Three ways to communicate with IT:
IT Service Desk Summer Business Hours:
Walk-in support St. Bernard Hall Room 10
Monday to Friday: 8:00 am to 4:00 pm
Closed on weekends and holidays
Extended Telephone and E-mail Support
24 hours a day / 7 days a week
Media Services Support
Monday thru Friday 8:00 am to 4:00 pm
Telephone Support 24 hours a day / 7 days a week
Computer Lab Summer Business Hours:
Monday to Friday: 8:00am to 4:00pm